Dịch vụ
Service
SERVICE SUPPORT
After-sales Service
Warranty Policy
All equipment manufactured by our company comes with a 6-month warranty. During the warranty period, if any equipment parts or accessories are damaged or malfunction under normal use, we will provide free repair or replacement. Damage caused by improper operation or human factors is not covered by the warranty.
Technical Support
We provide remote technical guidance for installation, operation, troubleshooting, and maintenance. If the issue cannot be resolved remotely, an engineer can be arranged for on-site support.
Non-human-caused failures within the warranty period are supported free of charge. Human-caused damage or service after the warranty period may incur additional fees.
Spare Parts Supply
One additional set of commonly used wearing parts will be supplied together with the equipment for routine replacement and maintenance.
Global Service Coverage
We provide technical support and after-sales service for customers worldwide.
DELIVERY SUPPORT
Logistics & Shipping
Shipping Methods
We normally arrange international shipments by air or sea according to the customer's order requirements, destination, and delivery schedule.
Export Packaging
Products are packed in cartons or export-standard wooden cases depending on equipment size and transportation requirements. Wooden packaging uses fumigation-treated materials suitable for international shipping.
CUSTOM SOLUTIONS
FAQ & Customization Process
What is your customization process?
In addition to our standard factory products, we provide customized equipment solutions according to each customer's specific requirements.
Requirement Confirmation
Customer confirms the customization requirements and project objectives.
Technical Discussion
We discuss specifications, parameters, functions, and appearance requirements.
Solution Proposal
Our technical team prepares a suitable manufacturing and equipment solution.
Material Preparation
After confirmation, raw materials and required components are purchased.
Production
Manufacturing, assembly, system integration, and equipment commissioning begin.
Inspection
Customers may inspect the equipment at our factory or through remote video inspection.
Packaging & Shipping
The equipment is securely packed and shipped after final approval.
Installation Support
We provide on-site installation support or remote installation guidance.
How long does customization take?
The customization lead time generally ranges from 3 to 10 working days, depending on the equipment type and complexity of the project. The final schedule will be confirmed based on the customer's specific requirements.